Every visit · every week
What a check looks like, and what it leaves behind
Work is checked in two places. The first is the visit itself, where the supervisor on shift walks behind the round before the team leaves. The second is the paper, which is read the next morning at the office by somebody who was not in the building.
The two checks answer different questions. The walk asks whether the work was done. The paper asks whether the work that was not done has a reason written against it, and whether the reason is one the office can act on.
Neither check is a score. A visit record carries tasks, times, stock and faults, and it is filed as it was written. Where a task was carried, the record says which task and why, and the office moves it rather than marking it.
Before the team leaves
The supervisor walk
The walk runs against the round in reverse, from the last area worked back to the first, because the first area has had the longest to settle and shows most.
Floors are looked at from a low angle rather than from standing height, which is the only way a dust-mop miss or a mop edge shows. Corners, the strip behind a door and the run under a radiator are checked by hand where a machine cannot reach. Carpet is looked at along the traffic lane rather than across the room.
Glass is checked against the light, and washrooms are checked at handle height and at the floor edge. Dispensers are opened rather than looked at, because a dispenser reads full from the outside until it is empty.
Bins are counted against the bin store: if a sack is missing from the store, a bin somewhere is still full. Last week that count found a kitchen bin on a floor the team had been told was closed; it was taken before the shift ended.
Left in the folder
What the visit record carries
The record left in the folder at the building carries the same fields every night, in the same order.
Visit record · fields as printed
Written the same night
A carried task, and how it is written
A carried task is the most useful line on the sheet, because it is the only one that changes what happens next. It is written with three things: the task, the area, and the reason it could not be worked. A reason of the kind that repeats — a room in use at the same hour twice in a week — is what moves a building onto a different pattern.
How a carried line reads, and what the office does with it
Written on the record as: second-floor carpet, room in use at 19:10 and again at 21:30, carried to the next visit. Typed into the shift write-up in the same words. Read at the scheduling desk the next morning, where it is added to the building’s open lines. If the same room appears three visits running, the desk writes to the building manager and asks whether the room can be released earlier or whether the floor should move to the Tuesday and Thursday run.
A carried task is never deleted at the office. It is either worked on a later visit, and the write-up says which, or it is stood down in writing by the building manager and the note says that instead.
A task refused at the door is written the same way, with the same three parts. The supervisor does not argue a refusal on site; the round carries on and the office takes it up the next working day.
Reported before the team leaves
Where a fault goes after it is written
Faults found on a round belong to the building, not to the clean, and they travel on a shorter path than anything else on the sheet. A leak under a sink, a failed stair light, a propped fire door, a door closer that no longer closes — each is written on the visit record and sent by e-mail to the office before the team leaves the building.
The office passes it to the building manager the same working day, at scheduling@jpklgreenfox.space, and the line stays open on the building’s file until it is answered. Where a fault makes an area unsafe to work, the area is left and the record says so.
A fault that touches the clean itself gets an interval rather than an e-mail. A washroom that will not hold its finish between descales moves to a shorter interval; a floor that dulls inside six weeks is looked at for its seal rather than buffed harder. The frequencies on the front page are the outcome of that reading, not a starting position.
What is recorded, where each record sits and how long it is kept is set out on the information page.